TEST SALESFORCE-AI-SPECIALIST TOPICS PDF - NEW SALESFORCE-AI-SPECIALIST EXAM FEE

Test Salesforce-AI-Specialist Topics Pdf - New Salesforce-AI-Specialist Exam Fee

Test Salesforce-AI-Specialist Topics Pdf - New Salesforce-AI-Specialist Exam Fee

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Tags: Test Salesforce-AI-Specialist Topics Pdf, New Salesforce-AI-Specialist Exam Fee, Salesforce-AI-Specialist Related Exams, Practice Salesforce-AI-Specialist Questions, Salesforce-AI-Specialist Valid Test Papers

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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 2
  • Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
Topic 3
  • Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Topic 4
  • Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Topic 5
  • Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.

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Salesforce Certified AI Specialist Exam Sample Questions (Q129-Q134):

NEW QUESTION # 129
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC's sales team?

  • A. Call Explorer
  • B. Call Insights
  • C. Call Summaries

Answer: B

Explanation:
To enable Universal Containers' sales team with automatic post-call visibility into mentions of competitors, products, and custom phrases, the AI Specialist should set up Call Insights. Call Insights analyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation. This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.
* Call Summaries provide a general overview of the call but do not specifically highlight keywords or topics.
* Call Explorer is a tool for navigating through call data but does not focus on automatic insights.
For more information, refer to Salesforce's Call Insights documentation regarding the analysis of call content and extracting actionable information.


NEW QUESTION # 130
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

  • A. Review the action Instructions to ensure they are unique.
  • B. Review that the custom action Is assigned to an Agent.
  • C. Ensure the input and output types are correctly chosen.

Answer: A

Explanation:
The root cause of users receiving incorrect sales summaries lies in non-unique action instructions (Option B). In Einstein Bots, custom actions are triggered based on how well user utterances align with the action instructions defined for each action. If the instructions for the three custom actions overlap or lack specificity, the bot's natural language processing (NLP) cannot reliably distinguish between them, leading to mismatched responses.
Steps to Investigate:
* Review Action Instructions: Ensure each custom action has distinct, context-specific instructions. For example:
* Action 1: "Summarize quarterly sales by region."
* Action 2: "Generate a product-wise sales breakdown for the current fiscal year."
* Action 3: "Provide a comparison of sales performance between online and in-store channels." Ambiguous or overlapping instructions (e.g., "Get sales summary") cause confusion.
* Test Utterance Matching: Use Einstein Bot's training tools to validate if user utterances map to the correct action. Overlap indicates instruction ambiguity.
* Refine Instructions: Incorporate keywords or phrases unique to each sales summary type to improve intent detection.
Why Other Options Are Incorrect:
* A. Assigning actions to an agent is irrelevant, as custom actions are automated bot components.
* C. Input/output types relate to data formatting, not intent routing. While important for execution, they don't resolve utterance mismatches.
References:
* Einstein Bot Developer Guide: Stresses the need for unique action instructions to avoid intent conflicts.
* Trailhead Module: "Build AI-Powered Bots with Einstein" highlights instruction specificity for accurate action triggering.
* Salesforce Help Documentation: Recommends testing and refining action instructions to ensure clarity in utterance mapping.


NEW QUESTION # 131
What is the main purpose of Prompt Builder?

  • A. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
  • B. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
  • C. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

Answer: C

Explanation:
Prompt Builder is designed to help organizations create and configure reusable prompts for large language models (LLMs). By integrating generative AI responses into workflows, Prompt Builder enables customization of AI prompts that interact with Salesforce data and automate complex processes. This tool is especially useful for creating tailored and consistent AI-generated content in various business contexts, including customer service and sales.
It is not a tool for Apex programming (as in option A).
It is also not limited to real-time suggestions as mentioned in option C. Instead, it provides a flexible way for companies to manage and customize how AI-driven responses are generated and used in their workflows.
Reference:
Salesforce Prompt Builder Overview: https://help.salesforce.com/s/articleView?id=sf.prompt_builder.htm


NEW QUESTION # 132
Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.
Which type of prompt template should UC use?

  • A. Flex prompt template
  • B. Email generation prompt template
  • C. Record summary prompt template

Answer: A

Explanation:
Universal Containers (UC) wants to enable its sales team to leverage AI to recommend products from its catalog. The best option for this use case is a Flex prompt template.
A Flex prompt template is designed to provide flexible, customizable AI-driven recommendations or responses based on specific data points, such as product information, customer needs, or sales history. This template type allows the AI to consider various inputs and parameters, making it ideal for generating product recommendations dynamically.
In contrast:
* A Record summary prompt template (Option A) is used to summarize data related to a specific record, such as generating a quick summary of a sales opportunity or account, but not for recommending products.
* An Email generation prompt template (Option B) is tailored for crafting email content and is not suitable for suggesting products based on a catalog.
Given the need for dynamic recommendations that pull from a product catalog and potentially other sales data, the Flex prompt template is the correct approach.
Salesforce References:
* Salesforce Prompt Templates Overview: https://help.salesforce.com/s/articleView?
id=000391407&type=1
* Flex Prompt Template Usage: https://developer.salesforce.com/docs/atlas.en-us.salesforce_ai.meta
/salesforce_ai/prompt_flex_template


NEW QUESTION # 133
An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the AI Specialist gather the necessary data for the prompt template?

  • A. Create a flow to retrieve the opportunity information.
  • B. Select the Account Opportunity object as a resource when creating the prompt template.
  • C. Select the latest Opportunities related list as a merge field.

Answer: A

Explanation:
To gather the necessary data for populating the Latest Opportunities Summary custom field on the Account object with information from the three most recently opened opportunities, the AI Specialist should create a flow. A flow can be configured to query and retrieve the required opportunity records based on criteria such as their open date. Once the flow has gathered the necessary data, it can be used in a prompt template or other automation processes to populate the custom field on the Account record.
Option A is correct because creating a flow allows for dynamic data retrieval and control over the logic for selecting the most recent opportunities.
Option B and Option C do not provide sufficient control or data retrieval capabilities needed for this scenario.
Reference:
Salesforce Flow Documentation: https://help.salesforce.com/s/articleView?id=sf.flow.htm


NEW QUESTION # 134
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